Terms & Conditions
Last updated: 28 August 2026
1. Revision Policy
1.1 Aussie Branding Solutions guarantees you unlimited revisions according to your selected packages. Customers can ask for revisions as per the package and no additional fee will be charged, however, design and concept remain same. Revision turnaround time would be 48 hours.
2. Refund Policy
2.1 Change of Mind
A change of mind does not make you eligible for a refund. Payments are not refundable for change of mind once made, except as outlined below.
2.2 Partial Refund for Work in Progress
If you request a refund after work has begun on your project, your request will be reviewed. If a refund is granted, it will be a partial refund reflecting the work completed up to the date of your request. Our team will determine the amount fairly, based on the time, resources, and deliverables already committed to your project.
2.3 Your Rights Under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits any rights or remedies you may have under the Australian Consumer Law or other applicable laws. If our services fail to meet these guarantees, you may be entitled to a remedy, including a refund where appropriate.
3. Payment Disputes
3.1 Contact Us First
If you have a concern about a payment or your project, you agree to contact our customer support team before raising a dispute or chargeback with your bank or card provider, so we have the opportunity to resolve it directly.
3.2 Resolution Process
Our team is committed to resolving any concerns you raise. If a refund is deemed appropriate, it will be issued directly through our invoicing portal.
4. Account Area (Communication Medium)
The Account Area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
5. Quality Assurance Policy
5.1 In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form.
5.2 The designs are created after a thorough research which ensures the design quality and uniqueness.
5.3 The free multiple revision offer as per specifications ensures that you get 100% satisfaction.
5.4 We rework the ordered design and keep on revising it until you are 100% satisfied. We offer free complete coordination with your printing company, if required.
6. Delivery Policy
6.1 All design order files are delivered to Account Area as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area.
6.2 We deliver all our customized design orders via e-mail within 2 to 3 days of receiving your order.
6.3 We offer a RUSH DELIVERY service through which you can have your first logo samples within 24 hours by paying just 100 Dollars extra! For further assistance, contact us at 24/7 Customer Support.
7. Record Maintenance
7.1 We only keep a record of your finalized design for 3 months after we provide you the final files.
7.2 If you require the final files again after 3 months, we can redesign them for an additional fee.
8. Communication Policy
YOU agree that Aussie Branding Solutions is not liable for any correspondence from email address(es) other than the ones followed by our own domain i.e. "..@aussiebrandingsolutions.com" or/and any toll-free number that is not mentioned on our website. Aussie Branding Solutions should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address(es) under our own domain name or/and via toll free number i.e. already mentioned on Aussie Branding Solutions Website.
9. Access to Information
9.1 To access Aussie Branding Solutions services you may be asked to provide certain registration details or other information. By accepting these terms & conditions, you hereby acknowledge that all the information provided by you will be correct, current, and complete. If Aussie Branding Solutions believes the information that you have provided is not correct, current, or complete, Aussie Branding Solutions has the right to refuse your access to any services or any of its resources, and to terminate or suspend your account at any time.
9.2 Aussie Branding Solutions is operating under a compliant company; therefore, it is authorized to keep your credit card information on file that can be used for any recurring service, additional development hours, server or network equipment required to develop or launch your website without any prior notification. However, our representatives always bring this in knowledge so that you are aware about all the processes.
10. Customer Support
10.1 We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time.
11. Reactivation Policy
We won't entertain or refund any orders if the client stays non-responsive for 45 Days but the client can send us an email to hold the project if there is some personal issue. Also, if the client is non-responsive for more than 45 Days then the client has to pay an extra caution fee i.e., 150 Dollars for re-initiating the project.
12. Third Party Terms of Use
Certain features of our services may utilize the services of third-party vendors and business partners, which services may include software, information or other services. Certain of these vendors and business partners require Users who utilize such features to agree to our terms and conditions. This clause identifies third-party terms and conditions that are required by such third-party vendors and business partners as they apply to the features set forth below. Your uses of such features constitute your agreement to be bound by these terms and conditions. These third-party terms are subject to change at such third party's discretion.
13. Exclusions
The Company will assist the Client with the integration of 3rd party plugins and APIs but any third-party integration required to assist with the functionality of the website will be STRICTLY standard. The Company will not have anything to do with any third-party dealings during the development of this project. All additional work will require a separate fee agreement.